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Teledyne Lumenera’s Technical Assistance Center (TAC) is fully committed to supporting its customers. A variety of effective solutions and reference materials will assist you through product development, design, integration, deployment and post-sales.
Your incoming query will directed to our TAC team where a case will be opened in our case management system and assigned to the appropriate Application Engineer (AE). Shortly, you will receive a reply email with your case number and question details, and your assigned AE will follow up with you to help resolve the issue or answer your questions.
Contact Technical Support for assistance with your Teledyne Photometrics camera or to purchase an extended warranty, accessories or software upgrade. Please complete the form below and your inquiry will go directly to our support engineers who will respond as soon as they become available.
Providing the information requested on the form below will ensure that the process goes as quickly as possible but if your issue is of an urgent nature, please join a live chat session or call our Customer Service/Technical Support team at +1-800-874-9789 or email our Support Team directly at [email protected].
It may be necessary for us to start a remote session to help you, if instructed to do so please follow this link.
Contact Technical Support for any queries with your Teledyne Princeton Instruments camera and/or spectrometer, alongside purchasing extended warranty, accessories or software upgrades.
If you have an urgent issue, please call our Technical Support Team at (Toll free) +1 800 899 1144 or (+1) 609 587 9797 or email us directly at: [email protected].
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Your question may be answered in one of our 300+ Knowledge Base articles. Visit our Knowledge Base and search for your product or the topic you have a question about.
To submit a support ticket, visit our Technical Support Center, or call us at +1-604-242-9937 (select option 2).
To request an RMA, please complete our Return and Repair Request Form.